Technical Support Channels
A Sixty–Minute Response Time Guarantee
Each support request you submit to us will be attended to within maximum 60 minutes. In case your trouble ticket or email calls for additional assistance from a sysadmin, we will without delay forward it and leave a comment to notify you that your matter is being examined. If you make use of our Managed Services package, any of the tasks included there will be carried out at a time of your choosing.
A Premium Customer Care Service
- We will be available to you 24x7x365 to respond to any queries that you may have with regard to our Website Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. In case you also need assistance with server administration tasks, you can have a glance at our Managed Services package, which includes data backup disk space, weekly Operating System updates, server monitoring and rebooting procedures, as well as installation and problem troubleshooting services.
An Intuitive Help Section
Our Website Control Panel was installed by default for each dedicated server. Among its features is a rather convenient integrated knowledge base that will walk you step by step on all the actions that you can perform. Most how–to articles have video versions that show all the operations that you can perform in a very illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each section of the hosting Website Control Panel.