24/7 Customer Support in Cloud Hosting
The customer and tech support services for all of our cloud hosting plans are twenty-four-seven, thus you can forget all about waiting for several days so as to get assistance. If you aren't our client yet, you can give us a call, chat with a representative or send an e-mail. In case you currently have an account, you're able to open a support ticket in addition to the other three methods of communication. You're able to pick the most appropriate way to contact us depending on where you are or what kind of device you use. We can easily assist you for more or less any webhosting-related question that you may have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in this situation the max reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
You are able to test our support services even before you obtain a semi-dedicated server account from us since we have phone and online chat support for billing, pre-sales and common queries. Our agents can assist you to choose the best package or supply you with details about our servers, to verify if the system requirements for your web sites are met. In case you are an existing client, you will also be able to get in touch with us via electronic mail or via our ticketing system, which is accessible via the Hepsia hosting Control Panel. We guarantee that whenever you use any of these 2 methods of communication, you'll get an answer within no more than one hour and that’s 24/7, including weekends and public holidays. In case you have used the website hosting services of other suppliers, even large ones, you'll be able to compare the response time considering that it often takes a whole day for them to handle a ticket.
24/7 Customer Support in VPS Servers
Using our Linux VPS servers, you will never need to wait for more than an hour so as to get help for any kind of problem that you could encounter with the server or the software that comes pre-installed with it. We guarantee this short answer time for all the tickets which you open from your billing Control Panel or emails which you send to our technical support team. We also have local telephone numbers in several countries around the globe and a live chat service where we are able to assist you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 through the numerous ways of communication, so regardless what your question or problem is, there'll always be someone to help you in a timely manner. In case you need assistance with third-party software, that you cannot set up or which gives you troubles, you'll be able to take full advantage of the Managed Services upgrade package that we offer for all the VPS plans.
24/7 Customer Support in Dedicated Servers
With a one-hour max answer time guarantee, you will benefit from lightning-fast support when you purchase a dedicated server through our company. Our customer and tech support crews are accessible 24/7/365, so when you open a ticket via your billing account or you send an email message related to any issue with the server or the pre-installed software on it at any time of the day, you'll receive an answer within 1 hour, even during holidays. Our ticketing system is the perfect option if the issue involved requires a longer period of time to be resolved or when it has to be sent to our admins, because it's easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you are able to phone us or talk to a live representative employing our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software set up and troubleshooting and just like the standard support, this service is available 24/7 too.