Though this isn't the mainfactor to help you recognize a reliable cloud hosting company from a bad one and a reseller from a real supplier, being able to call and talk with a live person is a sign that you are not dealing with a one-person firm and that you will be able to get in touch with somebody any time you're in need of assistance. The telephone support for website hosting services may range from common to experienced, so the problems that can be resolved with a call differ based on the company. In the general case, these issues are simpler and include billing or first level technical issues since more complex issues often require a support ticket where both you and the system administrators can follow what is going on with a specific situation. Still, the option to phone call your service provider can save you considerable time and efforts for the multitude of small issues that will eventually appear when you manage your website hosting account.

Phone Support in Cloud Hosting

As we have live telephone support 14 hours every day, you will be able to get in touch with us and consult with our customer support representatives to find out more about any of the Linux cloud hosting that we supply and make sure that our servers meet the system requirements for your sites prior to you buying anything. For your benefit, we have telephone numbers on 3 continents so you are able to call the one closer to you - in the U.S.A., the UK or Australia. If you are already a customer, you can call us about general and billing issues, or even about some technical issues. If the issue is strictly technical or it requires longer time to analyze, you will have to use our ticketing system, that will enable both you and our tech support team to monitor the information provided by each side.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server packages that we supply include real-time phone support for 14 hours daily. If you're not sure which package will be suitable for your websites, you would like to find out more about a package's specifications or you're looking for any other kind of info on our solutions, you have the option to call any of the local numbers that we have in the United States, the UK and Australia and our customer support representatives will assist you. If you currently own an account, you will be able to get in touch with us about general and sales issues, although we are often able to assist with a number of tech issues as well. For strictly tech problems you will need to take advantage of our in-built ticketing system where the communication between you and our tech support team will be in one place, which is the better option in case the trouble requires additional time to be dealt with or it has to be escalated to our system administrators.