If you ever experience a problem with your site and are unable to resolve it, ask the respective hosting company’s client service staff to assist you to get the website back online. A quick solution would be the best scenario, but many companies answer within 24 hours and even more, particularly if you’re doing business with a reseller. Even if your problem can be solved swiftly, your site may not work satisfactorily or it may not be reachable whatsoever for a long time period, so you may lose prospective clients since it is very unlikely that anybody will enthusiastically revisit a site that is broken. That’s why, you ought to make sure not only that you can get in touch with your web hosting provider, but also that they can respond and assist you in a well-timed manner. If a software application update doesn’t go smoothly or if you delete something unintendedly, for instance, the site should be restored speedily so as to prevent extended downtime.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can forget about waiting around for hours on end, or even all day, to receive a response to a ticket or an email. No matter when you get in touch with us, we’ll help you within 1 hour max with any pre-sales and technical enquiries that you might have. The fact is, our actual response time almost never surpasses twenty-thirty minutes. As we’re available 24x7x365, you will always obtain support in a well-timed fashion and we realize exactly how important this is in the electronic world. Shortly after you contact us, we will answer your queries. If you experience any technical difficulty, we will tackle it instead of you, or we’ll supply you with all the required information in case there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take full advantage of our fast support service. You will get a response to any trouble ticket posted via the web hosting Control Panel or email sent to our customer and tech support staff within the hour. The response time is guaranteed and it applies irrespective of the issue – technical or billing. Often, it takes considerably less time to investigate and resolve a problem. We’ll supply you with more information in case the solution entails something that has to be done on your end. In case you get in touch with us during holidays or weekends, the response time will be exactly the same and considering that our support staff is working night and day, you will get quick help for practically any general, billing or technical issue whatever the hour.