One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can forget about waiting around for hours on end, or even all day, to receive a response to a ticket or an email. No matter when you get in touch with us, we’ll help you within 1 hour max with any pre-sales and technical enquiries that you might have. The fact is, our actual response time almost never surpasses twenty-thirty minutes. As we’re available 24x7x365, you will always obtain support in a well-timed fashion and we realize exactly how important this is in the electronic world. Shortly after you contact us, we will answer your queries. If you experience any technical difficulty, we will tackle it instead of you, or we’ll supply you with all the required information in case there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from our company, you can take full advantage of our fast support service. You will get a response to any trouble ticket posted via the web hosting Control Panel or email sent to our customer and tech support staff within the hour. The response time is guaranteed and it applies irrespective of the issue – technical or billing. Often, it takes considerably less time to investigate and resolve a problem. We’ll supply you with more information in case the solution entails something that has to be done on your end. In case you get in touch with us during holidays or weekends, the response time will be exactly the same and considering that our support staff is working night and day, you will get quick help for practically any general, billing or technical issue whatever the hour.