A live chat is one of the several channels of communication provided by some web hosting companies as a part of their support services. Determined by the company, the chat can be used for billing, pre-sales and/or tech assistance. This way of contact is faster than a support ticket and it will make it much less likely to misunderstand or misspell anything as compared to a phone call with an agent. Furthermore, if the problem that you have requires some time to be reviewed and dealt with, you're able to do something different in the meantime instead of just waiting, like you'd have to do if you call. Also, you can take advantage of a live chat support service for free as long as you have world wide web accessibility even when your hosting supplier is situated in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

We supply a live chat support service for all Linux cloud hosting that we offer and we're able to assist you with almost everything in real time. If you don't have an account with us yet, we're able to provide you with more details about the packages so as to help you to choose the most appropriate plan. If you are a current customer, we're able to assist you with any general or billing matter plus with various common technical troubles, such as an email address installation in a desktop email client. If you can't phone us for whatever reason or you are in some country where we don't have a local telephone number, the live chat will be the best way to get in touch with us. Certainly, some troubles require more time to examine and test, which means that you will have to open a support ticket to our technicians, however, we are able to save you time and help you with lots of problems on the chat.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is available to all of our potential and active customers. If you are searching for a new website hosting account, you will be able to chat in real time to one of our agents and get more details about our semi-dedicated hosting service in order to pick the right plan for your web sites. In the event that you already own an account with us, we can assist you in a timely manner with general, billing and first-level technicalissues. Even though sometimes you will have to open a ticket since there are things that can't be resolved through a live chat, we will help you with lots of basic tasks, such as setting up an email account in an e-mail client or redirecting one domain to another. Thus, you will take advantage of timely support and you'll save a long time.