Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you will never need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket whilst browsing through your website files or configuring various account settings. The ticketing system is being closely monitored 24-7-365 by our customer service team members and the response time is maximum 1 hour, but it seldom takes more than 20 minutes to receive assistance. In contrast with some companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and request info relating to any technical or billing problem. Also, you can read a variety of educational articles, which will help you solve the most commonly confronted difficulties yourself.
Integrated Ticketing System in Semi-dedicated Servers
We find it more convenient to manage everything in one place, which is why we’ve incorporated a ticketing system into the in-house built Hepsia hosting Control Panel, which comes with each semi-dedicated server package. This will permit you to manage the communication with our customer support team together with your disk drive space, which implies that you won’t need to memorize an additional user name for some other admin console. You will be able to submit a new ticket or to track the status of an old one with no more than several mouse clicks whilst you’re browsing the content within your semi-dedicated account. Additionally, you can look through older tickets using an intelligent search functionality or take a look at applicable FAQ articles, which offer solutions to commonly faced challenges. The integrated trouble ticket system is closely monitored 24x7 with the maximum ticket response time being only 1 hour, so there’ll always be somebody to help you.