There are a handful of ways in which you can contact the hosting company whose services you are using, but the one that you will always find irrespective of which company you pick is a trouble ticket system. It’s the least complicated correspondence medium for several reasons. If no support staff representative is available at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will always be received. Furthermore, you can copy & paste extensive pieces of information without worrying about printing errors, and in case a given issue needs more time to be solved or a number of responses need to be exchanged, all the information will be in the same place, so each party can always see the comments provided by the other one. The negative aspect of using tickets to touch base with your hosting provider is that they’re typically separate from the web hosting platform, which implies that if you need to provide info or to follow directions, you’ll have to use no less than 2 different admin consoles and this number might rise if you would like to manage a handful of domains. In addition, many hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting an answer.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you will never need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket whilst browsing through your website files or configuring various account settings. The ticketing system is being closely monitored 24-7-365 by our customer service team members and the response time is maximum 1 hour, but it seldom takes more than 20 minutes to receive assistance. In contrast with some companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and request info relating to any technical or billing problem. Also, you can read a variety of educational articles, which will help you solve the most commonly confronted difficulties yourself.

Integrated Ticketing System in Semi-dedicated Servers

We find it more convenient to manage everything in one place, which is why we’ve incorporated a ticketing system into the in-house built Hepsia hosting Control Panel, which comes with each semi-dedicated server package. This will permit you to manage the communication with our customer support team together with your disk drive space, which implies that you won’t need to memorize an additional user name for some other admin console. You will be able to submit a new ticket or to track the status of an old one with no more than several mouse clicks whilst you’re browsing the content within your semi-dedicated account. Additionally, you can look through older tickets using an intelligent search functionality or take a look at applicable FAQ articles, which offer solutions to commonly faced challenges. The integrated trouble ticket system is closely monitored 24x7 with the maximum ticket response time being only 1 hour, so there’ll always be somebody to help you.